We take the protection of personal data and, consequently, of your privacy very seriously. Here, we would like to describe what it means for you when you use our personalised services and how we protect your data. To ensure maximum protection of your privacy, it goes without saying that we comply with all legal requirements regarding data protection.
Personal data means any information regarding your identity. This includes information such as name, address, telephone number and e-mail address. It is not necessary for you to disclose personal data in order to use our website. In certain cases, however, we will need your name, address and other information so we can provide the required services.
The same applies, for instance, to the sending of information and of goods ordered, or to the answering of individual questions. Where such information is needed, we will inform you accordingly. In addition, we only store and process data that you provide to us on a voluntary or automatic basis. Insofar as we ask you for further data, this will be voluntary information. The processing of personal data takes place for the purpose of fulfilling the requested offer and for the protection of our own legitimate business interests only.
Intended use of personal data
We use the personal data you provide to answer your enquiries, process your orders or provide you with access to certain information or offers. We shall neither sell your personal data to third parties nor market it in any other way.
Restricted use of personal data
We shall only collect, process and use the personal data you have provided online for the purposes which we have described to you. Your personal data will not be passed on to any third parties without your necessary consent. Personal data is collected and transmitted to government institutions and authorities entitled to receive such information only in accordance with applicable laws and regulations or where we are obliged to do so by a court ruling. Our employees and the service companies commissioned by us are bound to secrecy and compliance with the provisions of the Federal Data Protection Act.
Non-personal data that is collected automatically
When using our web pages, the following data is stored for organisational and technical reasons: the names of the pages accessed, the browser and operating system used, date and time of access, search engines used, names of downloaded files and your IP address. We analyse this technical data in an anonymous fashion and for statistical purposes only, in order to be able to continuously optimise our web presence and make our online offering even more attractive. This anonymous data is stored on secure systems and separately from personal information, and does not allow any conclusions to be drawn about any individual person. Your personal data and your privacy, therefore, remain protected at all times.
Disclosure of data
Insofar as external service providers are used (hosting providers, application management, shipping service provider etc.) to operate this website or to provide services via a Testo Group company, or another Testo Group company is responsible for the processing, the companies concerned receive the access to your data only to the extent necessary for the fulfilment of their respective tasks and functions.
Insofar as these service providers and Testo Group companies process their data outside the European Union, this can lead to your data being transmitted to a country which does not offer the same data protection standards as the European Union. In this case we will ensure that the respective recipients of your data contractually or otherwise guarantee a level of data protection that is equivalent to that of the European Union. You can request a copy of these guarantees.
Customer satisfaction surveys
To ensure our quality, we conduct customer satisfaction surveys at regular intervals. Customers are invited to take part by e-mail every two years. In addition, an order-related survey is conducted, which is sent to the customer by e-mail after the invoice has dispatched.
Deletion of data
In principle, we store personal data only as long as this is required for the fulfilment of contractual or legal obligations which are the reason for the collection of the data. After that, we delete the data immediately, unless we require the data until the expiry of the legal limitation periods for the purposes of evidence in civil claims or due to statutory retention requirements.
For evidentiary purposes, we have to retain contract data for three years after the end of the year the business relationship with you ends. According to statutory limitation periods, potential claims become time-barred no earlier than at this point in time.
After that, we still have to store part of your data for accounting purposes. We have an obligation to do so due to legal documentation requirements, which can arise from the Commercial Code, the Tax Code, the Banking Act, the Money Laundering Act and the Securities Trading Act. The retention periods for documents specified in the above legislation are two to ten years.
Right to object (Art. 7 Para. 2, EU GDPR)
You have the right to revoke consent once granted to us, at any time. As a consequence, we shall in future no longer continue to process the data that is the object of the consent. The revocation of the consent does not affect the lawfulness of the processing based on the consent up to the time of the revocation
Insofar as we are processing your data on the basis of legitimate interests in accordance with Art. 6, Para. 1 (f) EU GDPR, you have the right in accordance with Art. 21 EU GDPR to raise an objection against the processing of your data, insofar as there are grounds for this which arise from your specific situation. Or where the objection is directed against direct advertising. In the latter case, you have a general right to object, which we shall implement even without the need for you to give any reasons.
Legal basis for processing your data
Legal basis for the balancing of interests (Art. 6, Para. 1 (f) EU GDPR)
We can also use your data on the basis of a balancing of interest for the protection of our legitimate, usually economic interests or those of third parties, whereby if possible we process pseudonymised or anonymised data. This is done for the following purposes:
- Monitoring and improvement of the effectiveness and legal security of business processes
- Credit assessments
- Monitoring, optimisation and further development of services and products
- Conducting of advertising (e.g. postal advertising, re-targeting), market and opinion research
- Assertion of legal claims and defence in legal disputes
- Detention, prevention and solving of crimes
- Safeguarding the security and operating ability of our IT systems
Legal basis for the consent given by the website visitor (Art. 6, Para. 1 (a) EU GDPR)
For all information you provide via the data fields on our website we will assume you have given voluntary consent.
Legal basis for the legal obligations (Art. 6, Para. 1 (c) EU GDPR)
We are subject to various legal obligations, e.g. legal retention requirements regarding business documentation as well as export regulations.
Persons under the age of 16 should not transmit any personal data to us without the consent of their parents or legal guardians. We do not request personal data from children and young people, nor do we collect such data or disclose it to third parties.
The name and address of the person responsible for data processing
Prof. Burkart Knospe, Raimund Föhrenbacher
Testo Industrial Services GmbH
Tel. +49 7661 90901-0
Fax. +49 7661 90901-8010
Name and address of the data protection officer
If you have any questions about data protection, you can contact our data protection officer directly at any time.
Use of special services on our website
For certain services (newsletter, online career centre, contact form …) it is necessary that we collect personal data. In such cases, only the data required for the respective purpose will be collected and the legal retention periods will be taken into account.
We offer a free newsletter. With this newsletter we would like to provide you with information about current offers, new products, money-off voucher campaigns, events or any other news from our company. For this purpose we will need your e-mail address. Any further data required for sending our newsletter can be found on the online registration or confirmation form. You will only receive the newsletter if you register for it on our website. After registration you will receive an e-mail from us, asking you to confirm your registration (double opt-in). The newsletter will only be sent to you following your confirmation. If you have only registered for the newsletter, we will use your e-mail address exclusively for sending you our newsletter. You can cancel this free service at any time and with future effect by clicking on the “Unsubscribe” link at the end of the newsletter, or by deactivating the option “Subscribe to our newsletter” in your “My account” section.
The information provided in the contact form is used to contact you. Any further use of this data may come about in coordination with you and after contact has been established. Required fields on the contact form are marked with an “*”.
Deleting and managing cookies
Rights of the data subject
You have the right to restrict the use of your personal data at any time. To request to have your rights applied, please contact our data protection officer whose contact details you will find at the beginning of this document. You can exercise the following rights.
Right to information
Every person (“data subject”) has the right to receive a summary of the personal data processed about him/her.
Right of rectification
Every person (“data subject”) has the right to have the personal data processed about him/her corrected.
Right to delete
Every person (“data subject”) has the right to have the personal data processed about him/her deleted, provided that no legal obligations stand in the way of this.
Right to restrict processing
Every person (“data subject”) has the right to have the personal data processed about him/her restricted from further use.
Right to object
Every person (“data subject”) has the right to object to the further use of personal data processed about him/her.
Right to transfer data
Every person (“data subject”) has the right to have the personal data processed about him/her transferred to third parties in a machine-readable format for further use.
Every person (“data subject”) has the right to file complaints with the data protection supervisory authority in the event of non-compliance with agreed data processing. This supervisory authority can be reached at https://www.baden-wuerttemberg.datenschutz.de/online-beschwerde/
Updates to the privacy notice